At Vapecityeu.com, we strive to provide the highest-quality disposable vapes to our customers across Europe. We understand that sometimes things don’t go as expected, and we want to ensure your experience is as smooth and straightforward as possible. Below is our Refund and Return Policy to guide you through the process if you need assistance with your order.

1. Returns for Damaged or Defective Products

We take great care in ensuring that our products are of the highest quality. However, if you receive a damaged nebo defective disposable vape from us, we offer a full refund or exchange. To qualify for a return:

  • The product must be unused and in original packaging.
  • You must contact us within 7 days of receiving your order.
  • Please send us clear photos of the damaged or defective product along with your order number.

Once your return is approved, you can send the product back to us. We will process a full refund or offer an exchange according to your preference. Return shipping costs will be covered by Vapecityeu if the issue is on our part.

2. Returns for Unwanted or Incorrect Orders

We understand that sometimes orders may be made in error or may no longer be needed. If you wish to return a product for reasons other than damage or defect, the following conditions apply:

  • Returns must be made within 14 days of receiving the product.
  • The product must be in its original, unopened packaging.
  • We do not accept returns for used or opened products, due to hygiene and safety reasons.

If you have changed your mind or ordered incorrectly, you are responsible for the return shipping fees. Upon receiving the return in resellable condition, we will issue a refund minus a restocking fee of 10% of the order value.

3. Refund Process

Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, we will process your refund to the original payment method used for the purchase.

Refunds are typically processed within 7-10 business days. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

4. Exchanges

If you wish to exchange a product for a different flavor, model, or brand, you can do so within 14 days of receiving your order. The product must be in its original, unused condition. You will be responsible for the shipping costs associated with the return and the new shipment.

Once we receive the original product, we will ship the replacement item. If the product price of the new item is higher than the original one, we will charge you for the difference. If the price is lower, we will issue a refund for the difference.

5. Non-Returnable Items

For hygiene and safety reasons, we are unable to accept returns for the following items:

  • Opened or used disposable vapes
  • Custom orders nebo special requests
  • Products purchased more than 14 days ago

Please carefully check your order before completing the purchase, as we cannot accept returns on these products.

6. How to Return an Item

To initiate a return or exchange, please follow these steps:

  1. Kontaktujte nás: Email our customer support team at [email protected] within 14 days of receiving your order. Include your order number and details about the issue.
  2. Return Authorization: We will provide you with a return authorization number and the return shipping address.
  3. Ship the Item: Carefully package the item in its original packaging and ship it back to us.
  4. Receive Your Refund or Exchange: Once we receive and inspect the product, we will process your refund or exchange.

7. Shipping Fees

  • Return Shipping: If you are returning an item due to damage, defect, or our error, we will cover the return shipping costs.
  • Non-Damaged Products: If you are returning an item for reasons other than damage or defect, the return shipping costs will be your responsibility.

8. International Returns

For international customers, please ensure that the product is unused and in original packaging when returning. You are responsible for the shipping costs associated with returns, as well as any customs or import duties.

9. Contact Information

If you have any questions or need assistance with your return or refund, please don’t hesitate to contact us:

E-mail: [email protected]
WhatsApp: [+852 5934 6722]